Frequently asked questions
What are the opening hours?
AM. Check our socials and website for upcoming events.
Where can I find the timetables?
Facebook and Instagram page. The timetable also mentions which rooms are open.
Are there tickets available at the door?
I lost my ticket(s), what do I do now?
Click on the link below to retrieve your ticket(s).
https://account.paylogic.com/i-lost-my-tickets
Do I pay by card or in cash?
At the bar you pay with tokens. Tokens can be paid for in cash or by card.
Are lockers available?
Yes! We have lockers at our venue where you can store your coats/bags when you go dancing. Don’t
forget to bring a €2 coin to close the locker with!
You put your bag or coat in the locker. Please only bring essential items with you to the venue, the
locker won’t close properly if it is too jammed! After putting your belongings in, you put the €2 coin
in, close the door, turn the key and pull it out. If you forgot to bring a €2 coin, we have a change
machine where you can change €5 or €10 bills into coins. Take a photo of your locker number and
most importantly: don’t lose your key! There is a €20 fine if you lose the key.
Do you have parking at the venue?
There is a parking lot where you can leave your car/bike next to the venue. The parking is guarded by
our security and free of charge.
Leave the booze when you cruise.
Who do I talk to if I get unwell or feel harassed or discriminated?
If you feel unwell or unsafe, a professional medical crew and security team is always at your disposal.
You can turn there for questions or help. You can always approach our security and bar staff as well.
We are the only Belgian club that provides a professional first aid crew at every event. Don’t be
afraid to talk to them, they have professional secrecy. The first aid point is a safe space.
Where can I have my smoke/vape break?
We have designated smoking areas outside with ashtrays. Please respect each other and our venue.
Smoke outside.
Who can I contact if I have lost or forgotten something?
If you send an email to lostandfound@kompassklub.com we will be able to help you further.
Remember to give a good description of what you lost. The more identifying elements you include in
your email, the easier it will be to find!
What is Kompass’ entry policy?
A valid ticket and ID will give you access to our premises. Entry can be denied if you’re visibly too
intoxicated or when showing disrespectful behavior towards our crew or other visitors.
You or your bag may be searched. We want to give a safe environment to our visitors.
What is Kompass’ re-entry policy?
Kompass applies a strict no re-entry policy. In = in, out = out.
When leaving the venue, please consider our neighbors and leave quietly.
Minimum age and zero tolerance?
Kompass Klub is strictly 18+ and applies a zero tolerance policy towards drug use, hate, racism,
sexism or any form of discrimination. We strictly condemn this behavior and will act firmly when any
issues occur. If you see any issues, please go towards our security, medical crew or bar staff.
Is there a dress code?
There is no dress code. Please come as you are.
How do I get to Kompass Klub?
Kompass Klub is located at Nieuwevaart 51, 9000 Gent (Vynckier). You can get there by foot, bike,
car, taxi or public transportation.
By bike
There is a parking lot where you can leave your bike next to the venue. The parking is guarded by our
security and free of charge.
By car
There is a parking lot where you can leave your car next to the venue. The parking is guarded by our
security and free of charge. Leave the booze when you cruise.
By taxi
The taxi will drop you off at the door of the venue. If needed, there are taxis at the door after the
event.
Public transportation
Railway station Gent Dampoort is a 25 minute walk from Kompass Klub. Tramway and bus stops close
to Kompass Klub: Gent Vynckier; Gent Tolpoort; Gent Sint-Salvatorstraat; Gent Tolhuisbrug; Gent
Muidebrug.
Is the venue wheelchair accessible?
The entire location is wheelchair accessible. There is also a disabled toilet available, you can ask for
the key at the first aid point.
May I still enter even though it is not my own name on the ticket?
As long as the ticket is valid, you can enter. Be aware of ticket scammers and only buy tickets via
Ticketswap or people you actually know.